Comprehensive guide to transport options for seamless travel
City Center
Alpine
3.6
mi
Airports
El Cajon (CJN)
17.8
mi
San Diego International (SAN)
35.4
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Buffet!
“The buffet offered an very nice variety, from fresh seafood to a great meat carving station, making every meal a delight.” view full review
Relaxing Poolside!
“The pool area was wonderfully maintained with a perfect temperature, making it an ideal spot to unwind after a long day.” view full review
Luxurious Suite!
“The suite was exceptionally spacious, boasting plush bedding and complimentary amenities that made my stay feel extra special.” view full review
Perfect for Events!
“The meeting facilities were impressively well-equipped, providing a comfortable environment for our trade show with seamless catering services.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Adults only
Baggage storage
Locker room
Allergy-free rooms
Elevator
ATM/Cash machine
Hairdresser
Coffee shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Bowling
Services
Free shuttle service
Valet parking
Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Spa & Leisure
Seasonal outdoor pool
Heated swimming pool
Sun loungers
Casino
Entertainment
Garden area
Spa & wellness center
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Massage
Room features
Air conditioning
Heating
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
5000 Willows Road,
Alpine,
California,
United States of America,
91901,
California
Map view
5000 Willows Road,
Alpine,
California,
United States of America,
91901,
California
City landmarks
Truck trail Rd
Viejas Mountain Trail
1.7
mi
Nearby
Shopping Area
Viejas Outlet Center
1600 ft
Restaurants
Buffet at Viejas
2300 ft
5000 Willows Rd
Rubio's
1600 ft
5005 Willows Road Suite 202
Adriano's Pizza Grotto
1600 ft
5005 Willows Rd Ste 211
Wetzels Pretzels of Viejas
1600 ft
5005 Willows Rd Ste 229
Viejas Casino & Resort
100 ft
5000 Willows Road
Nori Sushi Bar & Grill
1800 ft
5003 Willows Rd
Baron Long Bar & Grill
1800 ft
5000 Willows Rd
KFC
1800 ft
5003 Willows Rd
Amore Gelato And Sweetshop
1800 ft
5003 Willows Rd Ste 102
The Grove Steakhouse at Viejas Casino & Resort
700 ft
5000 Willows Rd Viejas Casino & Resort
Reviews and Ratings
Reviews from guests about their experience.
68%
loved their spa retreat and can’t wait to return.
Exceptional service from Joseph
Great adult-only pool experience
Management behavior concerns
Dining options could improve
6.8/10
Nice
Rooms
7.5
Location
7.8
Service
6.3
Dining
7.3
Guest reviews
6.8/10
based on 5 reviews
8.9
8.9/10 based on 280 reviews
Scott
United States of America,
March
2025
8.0/10
I had such a fantastic time at this hotel, enjoying the high-end amenities, wonderful dining options, and the peaceful spa environment. The adult-only pool was a serene spot to relax, and I appreciated the exceptional service from staff like Joseph, who went above and beyond. On the flip side, there was a moment where management behavior felt questionable, and some dining options could improve, but overall it was a delightful stay.
Rooms
9.0
The rooms were well-maintained and comfortable, with some offering beautiful views.
Service
7.0
Most of the staff, especially Joseph, were incredibly attentive and made me feel welcomed. However, there was a concerning encounter with management that felt unprofessional.
Location
8.0
The hotel is conveniently located near an outlet mall, which is great for shopping during your stay.
Dining
7.0
The dining experiences were enjoyable, with a variety of options available, although I felt some meals could have been executed better.
Facilities
9.0
The facilities are fantastic, especially the spa and the adult-only pool, offering a relaxing retreat from the casino's energetic atmosphere.
Exceptional service from Joseph
Management behavior concerns
Matthew
United States of America,
December
2024
6.6/10
Our stay had its ups and downs. The hotel offers a clean and comfortable environment, but our experience at check-in was less than ideal due to poor customer service. The proximity to the outlet mall was a major plus, but the lack of a hot tub and noisy rooms were disappointing. Overall, it provided an average value for our time there.
Rooms
6.0
The room was clean but a bit cramped and noisy. It had a nice refrigerator, but I was really hoping for a hot tub that wasn’t available.
Service
5.0
The service at the front desk was frustrating, with delays and a lack of attentiveness, though other staff were kind and helpful.
Location
9.0
The location is fantastic, especially being close to the outlet mall for shopping enthusiasts.
Dining
8.0
The buffet options were impressive and varied, offering many delicious culinary choices.
Facilities
6.0
The facilities include a decent gym, but I was disappointed to find the hot tub/pool area closed.
Richard
United States of America,
November
2024
5.0/10
Viejas provides a fantastic casino experience with a well-designed hotel and friendly hospitality. The room I stayed in was clean, spacious, and equipped with great amenities. The culinary selection was delicious, but I found the absence of live music on Mondays a bit disappointing. Additionally, while the overall atmosphere of the casino was lively and engaging, I wish the spa facilities had been more accessible during my stay.
Rooms
The suite I stayed in at the Willows Hotel was spacious, beautifully designed, and equipped with excellent amenities. Rating: 10
Service
Joseph and the staff were welcoming and attentive, ensuring a pleasant experience from check-in to departure. Rating: 9
Location
The hotel is conveniently located near the outlet mall and offers easy access to I-8, making it a good spot for shopping and entertainment. Rating: 9
Dining
Dining options, especially at the Ginger Noodle House, were varied and delicious, adding to the overall experience. Rating: 9
Facilities
The facilities include a massive casino with many gaming options and a lovely spa, although the adult-only pool was a bit underused as it was closed during my visit. Rating: 8
Great room amenities
Limited live entertainment
Tom
United States of America,
October
2024
8.6/10
I had an absolutely wonderful stay at Viejas Casino Resort! The amenities were all in one place, which was super convenient, and the tranquility of the surrounding valley was a welcomed escape from the hustle of downtown San Diego. The accommodations were clean and modern, although I encountered some AC issues in my room. The dining options were exceptional, particularly the buffet and the Ginger Noodle House. The only downsides were some delays at check-in as rooms weren’t ready right at 4 PM and a few minor inconveniences with luggage assistance.
Rooms
8.0
My room was spacious, clean, and well maintained, although there were some cooling issues with the AC that prevented it from being perfect.
Service
9.0
The service was outstanding, especially Joseph who went above and beyond to make us feel welcome and attended to all our needs, making my stay very pleasant.
Location
8.0
The resort is a bit further from the coast, but it's located close to Alpine with access to great shopping, which I found to be a positive aspect.
Dining
9.0
Dining was a highlight for me, particularly the buffet which had an amazing selection, especially seafood, and the Ginger Noodle House offered delicious quick meals.
Facilities
9.0
The amenities were top-notch, with a mix of indoor and outdoor activities including the casino, bowling, and a relaxing adult-only pool area.
Diverse dining options
AC issues in rooms
Richard
United States of America,
September
2024
6.0/10
I was really looking forward to my stay at Viejas, but my recent experience was quite frustrating. While the casino offers a fun atmosphere and there are plenty of entertainment options, the construction and poor communication about it really impacted my trip. The food was also hit or miss, with some dining options unavailable, which was disappointing. On the upside, I loved the lively casino area and the variety of activities available.
Rooms
7.0
I found the rooms to be clean and spacious, although they could use some updating. The amenities were standard, and Wi-Fi was decent.
Service
5.0
The service was inconsistent. While some staff were helpful, my experience with room service was frustrating, and I felt ignored at times.
Location
6.0
The location is convenient, especially with the nearby outlet mall. However, the ongoing construction made it less enjoyable than usual.
Dining
5.0
Dining options were limited during my stay as several places were closed. The quality was decent, but there was a noticeable lack of variety.
Facilities
7.0
The casino atmosphere is vibrant with plenty of entertainment options, but the construction affected the availability of some areas.
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